This page provides guidance for clients, debtors, and members of the public interacting with Ismail & Dahya Attorneys.

Contact

• Email: legal@idalaw.co.za
• Office Hours: Monday to Friday, 08:00 – 18:00 (South Africa)

Payments

If you would like to settle or make a payment arrangement, please contact us using the email above. For security reasons, always confirm the official payment details with our office before making a payment.

Disputes / Queries

If you believe the account is not yours, has prescribed, has already been settled, or you dispute the balance, email legal@idalaw.co.za with:

• Full name and ID number (or company registration number)
• Reference number (if available)
• Reason for dispute and supporting documents (proof of payment, statements, correspondence, etc.)

Requesting Information (PAIA)

You may download and submit our PAIA Request Form: PAIA Request Form.

Reporting Suspicious Emails / Fraud

If you suspect phishing or fraud, do not click links or share OTPs/passwords. Forward the email to legal@idalaw.co.za and include a short description.

Ismail & Dahya Attorneys (“we”, “us”, “our”) operates this website (idalaw.co.za). By accessing or using this website you agree to these Terms. If you do not agree, please do not use the site.

1. Information Only (No Legal Advice)

Website content is provided for general information purposes only and does not constitute legal advice. You should obtain legal advice relevant to your circumstances.

2. No Attorney–Client Relationship

Using this website or sending an enquiry does not create an attorney–client relationship unless confirmed by us in writing.

3. Accuracy & Availability

We take reasonable steps to keep information accurate and up to date, but do not warrant completeness, accuracy, or uninterrupted availability. Content may change without notice.

4. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct or indirect loss arising from the use of, or reliance on, this website, its content, or any linked third-party content.

5. Intellectual Property

All website content (text, branding, logos, graphics, and layout) is owned by or licensed to Ismail & Dahya Attorneys. You may view and print pages for personal, non-commercial use only.

6. Third-Party Links

Links may be provided for convenience. We do not control third-party sites and are not responsible for their content, privacy, or security.

7. Security

While we apply reasonable safeguards, no online platform can be guaranteed completely secure. Please protect your device and do not share passwords/OTPs in response to unsolicited messages.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes are subject to the jurisdiction of South African courts.

Ismail & Dahya Attorneys (“we”, “us”, “our”) respects your privacy and processes personal information lawfully and transparently in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Personal Information We May Process

• Identity details (name, surname, ID number, date of birth)
• Contact details (phone, email, residential/work address)
• Account/case information (references, balances, statements, agreements)
• Payment-related information (proof of payment, confirmations, references)
• Communications (emails, call notes, letters, messages)
• Website/security logs (e.g., IP address, browser type) used for security and fraud prevention

2. Why We Process It

• To provide legal and debt collection services and manage matters
• To verify identity and communicate with relevant parties
• To negotiate arrangements, record payments, and maintain audit trails
• To comply with legal, regulatory, and professional obligations
• To protect our systems, detect fraud, and maintain security

3. Sharing of Information

We may share information with clients who instruct us, courts, regulators/law enforcement where required, and service providers (IT, hosting, email, security) under confidentiality and security obligations. We do not sell personal information.

4. Security Safeguards

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, or unlawful processing.

5. Retention

We retain personal information only as long as necessary for the purpose it was collected and as required by law and professional obligations, after which it is securely destroyed or de-identified where appropriate.

6. Your Rights

• Request access to your personal information
• Request correction or updating of information
• Object to processing in certain circumstances
• Request deletion/destruction where legally permissible

7. PAIA Requests

Information requests may be submitted via PAIA: Download PAIA Request Form.

8. Contact / Information Officer

For privacy/POPIA queries or requests, email: legal@idalaw.co.za

Quick links for navigating idalaw.co.za.

If you cannot find what you need, please contact us at legal@idalaw.co.za.

In terms of the Promotion of Access to Information Act, 2 of 2000 (PAIA), any person may request access to records held by Ismail & Dahya Attorneys, subject to applicable legal limitations.

Who May Submit a Request?

• Data subjects requesting their own personal information
• Authorised representatives (with written consent)
• Third parties where legally permitted

How to Submit a Request

1. Download and complete the official PAIA Request Form.
2. Attach a certified copy of your ID document (if applicable).
3. Email the completed form and supporting documents to:

legal@idalaw.co.za

Processing of Requests

Requests are processed in accordance with PAIA and POPIA. We may request additional information to verify identity before releasing records. Statutory timeframes apply.

Possible Refusal of Access

Access may be refused where permitted under PAIA, including:

• Protection of personal information of third parties
• Confidential commercial information
• Legal privilege
• Ongoing investigations or litigation

Download Form

Click below to download the official PAIA Request Form:

For further assistance regarding PAIA or POPIA requests, please contact our office during business hours.